Legal
Refund Policy
Last updated: 18 June 2026
We want you to be confident in your purchase. This Refund Policy explains our free trial, when refunds may apply, and the situations that are not eligible for a refund.
Free Trial
Customers can request a free trial before purchasing. We strongly recommend testing the service on your own network and devices during the trial to confirm picture quality and stability before placing an order.
Refund Eligibility
If you experience a technical issue that we are unable to resolve, you may be eligible for a refund. Refund requests should be submitted via WhatsApp and will be reviewed on a case-by-case basis.
Non-Refundable Situations
Refunds are not available in the following cases:
- Issues caused by your internet connection or device
- Change of mind after activation and successful use
- Failure to use the free trial before purchasing
- Account sharing, resale or violation of our Terms
Technical Assistance
Before requesting a refund, please contact our support team. Most playback and setup issues can be resolved quickly with our 24/7 technical assistance.
Contact Support
To request a refund or get help, contact us on WhatsApp at +44 7426 411847, available 24/7.